This service has just started on March 8, 2019.

• Business hours: Fridays from 1 p.m. to 5 p.m.
• Location : 2F Block C
• Who can use this service?
  Patients with limited Japanese proficiency who wish to consult in English and Chinese either residents of Japan or tourists. For more details regarding consultations of tourists travelling to Japan for treatment purposes, please click here. In general, consultations in the International outpatient clinic are for first visits only, patients who need to consult a doctor in a regular basis will be referred to other medical departments or facilities.
• Name of consulting doctor: Koji Nagura M.D. ※Able to communicate in English. (Japanese Society of Internal Medicine General Medicine Specialist)
• What kind of diseases can be consulted?
  You may consult regarding diseases in general internal medicine. The consulting doctor will diagnose and treat minor diseases. For symptoms and diseases that require specialized treatment, patients will be referred to other departments of the hospital or to other medical facilities.
• Please bring the following items when you come for consultation:
  ①Health insurance card and other medical benefit certificates
  ②Referral documents
  ③ID (Identification card) with picture (Tourists may show their passports or other IDs with photo).
• Payment（Calculation of medical fee）
  Non-Japanese nationals without health insurance cards are charged 20 yen per medical point.

Before consultation:

Appointment:

All consultations are by appointments only. You can make one by either:

• Contacting the hospital directly:
  You may call, email or come to the hospital to make an appointment at the counter.
• Asking a referral from your doctor
  Patients who are referred from other medical institutions are given an appointment through our Community Support Office.

On the day of the consultation

Procedures from the central(general) reception counter to the medical department’s reception counter:

To first-visiting patients:

1. Please fill in a registration form at the 2F General Information Counter.
2. Submit the registration form, your health insurance card and other medical benefit certificates if you have to counter #③.
3. A consultation card and a reception number (green paper) will be issued to you at the counter. Proceed to block C and show the green paper to the staff at the counter.

If you have a referral letter:

1. Show your referral letter at counter #② of the Central Reception. 
   If you have not made a prior appointment through our community support office, please fill-in a registration form at the general information counter first then show it together with your referral letter to counter #②.
2. A consultation card and a reception number (green paper) will be issued to you at the counter. Proceed to block C and show the staff at the counter your reception no.(green paper) and your referral letter.

If you had a consultation to our hospital within 6 months:

1. You may use the reception machines located across the central reception counter to check-in. It saves the time in the queue to the counter.
   The machine will print out a reception no. if you insert your hospital ID card into the card slot and touch the confirm button on the screen. Take the reception number, go to Block C and show your no. to the receptionist at the counter.

Please be aware that health insurance card validity is required to be checked at the general reception counter once a month. Please have your health insurance validity confirmed at the medical department’s reception counter if you have not done this procedure at the general reception counter. If there are changes in the details of your insurance card or your other medical benefit certificates, please let a staff at the General Reception counter #④ know about it.

If you have not consulted to our hospital for a period of more than 6 months:

1. Show your hospital ID card, health insurance card or other medical benefit certificates at the Central Reception counter #④.
2. A reception number (green paper) will be given to you at the counter. Proceed to 2F block C and show your reception no. to the receptionist.

Should you have any questions regarding the reception procedures, please feel free to enquire at the General Reception.

Consultation to payment:

1. Doctor consultation
   An English or Chinese interpreter will escort you throughout the consultation process.
2. After you have finished the consultation or tests, please make sure to hand in your order form (kihon card) to the receptionist at Block C so that your medical bill will be calculated and you may proceed to payment.
3. Payment
   Your name will be called when your bill is ready for payment. You may pay at the automated payment machines or at counter #⑥ of the 2F General Reception. Please keep your receipt safe, the hospital does not reissue receipts.
   You may pay in cash or by the following accepted credit cards:
   
   

   VISA	MasterCard	JCB
   AMERICAN EXPRESS	Nicos	銀聯

   　Rinku General Medical Center is not affiliated with overseas insurance companies. Tourists are asked to pay their medical fee first to the hospital then claim it later from their travel insurance or private insurance in their country whichever is applicable.

4. Prescription
   Prescriptions will be basically filled from the hospital in-house pharmacy as foreign patients may not be able to purchase their prescriptions outside the hospital due to the language barrier. However, patients may be asked to get their prescription filled in other pharmacies outside the hospital in certain circumstances.

①If you come to the hospital walk-in without a referral letter, an additional elective fee (Senteiryoyohi in Japanese) of ￥5,000+tax will be charged to your consultation fee.

②An initial consultation fee is charged to walk-in patients whose last consultation to the hospital has been more than 6 months past.
③Following the standards of JMIP accreditation, the hospital provides trained medical interpreters for patients with limited English proficiency to ensure the quality of medical treatment. Please be aware that untrained interpreters are more likely to make errors due to lack of medical knowledge and technical terminologies, so the hospital may assign the hospital’s medical interpreter during the consultation even if you have brought in your own interpreter or a bilingual someone.
④Please understand that patient’s waiting number may be altered depending on the doctor or interpreter’s availability especially on busy hours.

2F Reception Floor Guide

1. If you wish to obtain a medical certificate or other hospital records, please say so to the doctor during the consultation. The hospital can translate documents in English only. A medical certificate in English costs ￥15,000 + tax and may take 2 weeks to issue. An additional charge for postal fee will be collected if delivery to home by postal service is requested.

Should you wish to see more information regarding services of the International Medical Care Department, please click here (English page).

For inquiries regarding appointment, consultation schedule, etc., please feel free to contact the International Medical Care Department.

Tel.：072-469-3111
E-mail：r-kokusai@rgmc.izumisano.osaka.jp